Travelling in Indian Railways is itself a unique experience. No words required to explain the reasons. It’s a general experience of every passenger to face problems in railway journey. At times, we want to complaint or give useful suggestion to some railway authorities, but we don’t know the right person name.
So, good news now. You can file an online complaint or send a suggestion to the Ministry of Railways. Users have to fill an online form to complete the process. Information such as complaint details, incident date, name of the staff, place of occurrence, etc. is requires. Personal details like name, contact number, email id, address, etc. must be provide in the form. Users can describe the complaint along with supported documents. That means you can upload the picture of any person or any required document to prove your complaint.
Let’s come to procedure for the same.
Just visit the official website of Indian railways at http://customercare.indianrailways.gov.in/criscm/common/complaint_registration.seam
You’ll get the screen like this:
The form is simple to fill up and is elf-explanatory.
Try it now.