What are the needs of the customer here and how can the bank help it?



Sheela and Mitesh were professionals working in mumbai.Their son had gor admission to the medical college at manipal and was staying in teh college hostel. Mithesh’s parents are staying in chennai. Mitesh went to teh bank every month, spend Rs. 100 on taking two demand drafts, waited for halp an hour for teh branch to collect the DDs. He sent one dd to his parents and another to his son. He has to Cross check with them whether they have got the dds or not. It took them a minimum of 4 days to receive teh dd and another 3/4 days before they could get the credit in their bank acount. So how this problem can be solved so that transcations will be possible within a very short time?

What are the needs of the customer here and how can the bank help it?
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