“Bajaj Allianz New Unit Gain Easy Pension Plus SP”?

My mother 70 years old, she did investment 5 years ago for “Bajaj Allianz New Unit Gain Easy Pension Plus SP”?
My mother 70 years old, she did investment 5 years ago (11-Sep-2006) for “Bajaj Allianz New Unit Gain Easy Pension Plus SP” while doing this investment she was carried away by the agent’s big talks. she was not aware that the sum of this insurance will not be given her life time. the due date for maturity was 11-sep-2011. about one month passed to this date today, she went to Bajaj office, they told her that only 33% she can withdraw. an interest of 7% annually will be given to her on the balance amount
she cannot recover the full funds. If she could have applied 3 months before the maturity date (11-sep-2011) she could have given the full amount. The funds are sent to Pension plan already.
the balance will be only paid after her death to the beneficiary.
She is in dire need of money due to multiple illness and other expanses
Is there is any way that considering her old age & illness the insurance company to give her the investment she has made?
The secunderbad(AP) office is useless they are not ready for any cooperation at all. Unfortunately my mother is not in a shape to move here & there she is heart patient too. The agent who made this policy also left Bajaj Allienz. The agent made her fool, brochure was not given complete information.
The policy schedule also made in such a way that it could not understood by ordinary person. top of this, the schedule is in English and all clauses are binding the buyer not the Bajaj Allianz.
Before the maturity (5 years completion) at least Bajaj Allianz office could have sent the notice whether to continue in Pension fund or to withdraw the sum would have to disappoint in this way. I want to know if she incurred a bit loss, any possibility she can withdraw full funds? Please help.
7 working days are spoiled for approaching Bajaj Alliance office in Secunderabad. Branch manager is not ready to take the application and not answering the call as well. Divisional manager says I am merely an employee, I can not take any responsibilty if head office have not sent any notice regarding the vesting date. the two mail IDS [email protected] and [email protected] —also not answering from two days I sent them mail.

*******[email protected] I sent the message to this e-mail and following response arrived.
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***My telephone is 09676935189
Bajaj offfice got in touch, they said they are looking into the matter.

First of all I am not very sure if the loan taken ANY fixed deposit is a secured loan.?

Secondly, I also want to know if, I take a loan against a fixed deposit and I am not able to repay it, at the maturity date, I shall have a liability towards bank.
As far as basic logic says, bank did not lend any money to me and what I have is a part of my deposit.Why should bank ask for more money from me then?

Any pointer links to Reserve bank of India with norms for these conditions shall be helpful.