One Reply to “How essential is technology for customer satisfaction in bank?”

  1. The computerization environment is the main technology needed in Banks.

    Bank Customers need the services so quickly and accurate. Instead of the customer coming to bank for money transaction such as deposits, withdrawal, transfer etc. ATM machines are installed in prominent locations, through which customers can get the services.

    Online presence of a Bank serves the customers well, accepting the grievances on line, enabling the customers in checking of their accounts, doing transactions like transfer of money to other banks, shares transfer, investments etc.

    These are all the technologies essential for customer satisfaction in Banks.

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